Effective Date: [March 3, 2026]
Welcome to [AY Solutions Tech LLC]. By accessing or using our website, services, or products, you agree to these Terms of Service (“Terms”). Please read them carefully.
1. Scope of Services
[AY Solutions Tech LLC] provides professional web design, development, and related digital services. The specific scope, timeline, and deliverables for each project will be outlined in a written agreement or proposal accepted by both parties.
2. Payments & Fees
All payments are processed securely via Stripe or other approved methods.
– A [60% deposit] may be required before project commencement.
– Final deliverables will not be transferred until full payment is received.
– Late payments may incur service suspension or additional fees.
3. Client Responsibilities
Clients agree to:
– Provide accurate and complete information necessary for project completion.
– Supply required content (text, images, brand assets) in a timely manner.
– Review and approve work within reasonable timeframes.
– Ensure that all provided content does not infringe copyright, trademark, or other intellectual property rights.
4. Intellectual Property
– Completed work: Upon full payment, ownership of final deliverables transfers to the client, unless otherwise agreed.
– Developer rights: We reserve the right to display completed projects in our portfolio, case studies, or marketing materials.
– Third-party content: Licenses for stock images, fonts, or plugins may remain subject to third-party terms and are not always transferable.
5. Fair Use Policy
To ensure fair and efficient service for all clients:
– You may not use our services for illegal, harmful, or abusive purposes, including hosting malware, scams, or prohibited content.
– Excessive or unreasonable demands outside the agreed scope may require additional fees.
– Repeated violations of this policy may result in service suspension or termination.
6. Service Level Agreement (SLA)
a) Project Timelines
– Standard project timelines are agreed upon at the start of the project.
– Timelines may be extended if client feedback, approvals, or content delivery are delayed.
b) Response Times
– Support requests (email/tickets): Initial response within 24–48 business hours.
– Urgent issues (site downtime, critical errors): Best efforts response within 4 business hours.
c) Maintenance & Updates
– If included in your package, maintenance services (bug fixes, security updates, minor edits) will be provided for [X months] after project completion.
– Additional maintenance or ongoing support may be billed under a separate service agreement.
d) Uptime & Hosting (if applicable)
– If hosting is provided, we guarantee 99% uptime excluding scheduled maintenance or circumstances beyond our control (e.g., hosting provider outages).
– Hosting accounts must comply with our Fair Use Policy and third-party provider terms.
7. Refunds & Cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy.
8. Limitation of Liability
To the maximum extent permitted by law:
– [AY Solutions Tech LLC] is not liable for indirect, incidental, or consequential damages (including lost profits or business interruption).
– Our total liability for any claim shall not exceed the total amount paid by the client for the specific project in dispute.
9. Dispute Resolution
We encourage resolving disputes directly via [info@aysolutiontechllc.com]. If unresolved, disputes will be governed by the laws of [Your Country/State] and handled in the appropriate courts.
10. Policy Updates
We may update these Terms of Service & Fair Use Policy from time to time. Continued use of our services after updates constitutes acceptance of the revised Terms.
11. Contact Us
[info@aysolutiontechllc.com]
[+1 (551) 268-7886]