Chargeback Policy
Effective Date: [March 3, 2026]
At [AY Solutions Tech LLC], we value our customers and strive to provide a transparent, fair, and secure purchasing experience. This Chargeback Policy outlines how chargebacks are handled for payments processed through Stripe, our payment processor.
1. Payment Processing
All payments are processed securely via Stripe, Inc. Stripe uses advanced fraud detection and encryption technologies to ensure your transactions are safe.
On your bank or credit card statement, charges will appear as:
“[Your Business Name]” or “[Your Business Name] – [Product/Service]”.
Please check this descriptor before filing any dispute so you recognize the charge.
2. Refunds & Cancellations
If you have an issue with your purchase, please contact us first at [info@aysolutiontechllc.com]. Refund requests must be made within [X days] of your order. Approved refunds are processed directly through Stripe and will appear on your statement within 5–10 business days.
3. Chargebacks
A chargeback occurs when you dispute a transaction with your bank or credit card issuer. If you believe a transaction is fraudulent or incorrect, please contact us before filing a chargeback.
Unauthorized or invalid chargebacks may result in:
– Suspension of your account
– Blocking of future purchases
– Responsibility for any dispute fees charged by Stripe (usually $15 per case).
4. Evidence & Resolution
If a chargeback is filed, Stripe will immediately debit the disputed amount and fee from our account. We will provide evidence (such as proof of delivery, service usage, or communications) to Stripe and your bank. The bank/card network makes the final decision, not Stripe or our company.
5. Avoiding Disputes
To avoid misunderstandings and disputes, please:
– Review your billing statements and look for the descriptor: “[AY Solutions Tech LLC]”
– Contact us promptly with any questions about your order.
– Read our Refund & Cancellation Policy before purchase.
6. Contact Us
For all billing or payment concerns, contact:
[info@aysolutiontechllc.com]
[+1 (551) 268-7886]